Legal

Terms of sale

These terms apply when you buy from Velvet Lengths. Please read them before ordering. They don't affect your statutory rights as a consumer.

Last updated: November 2026

About us

This website is run by [business or trading name][, registered address if you have one]. Email: [business email].

Your order

When you place an order you'll get an email confirming we've received it. Our contract with you starts when we email to confirm your order has been dispatched. If we can't fulfil your order, for example if an item is out of stock, we'll tell you and refund you in full.

Prices and payment

Prices are shown in pounds sterling and include VAT where applicable. UK delivery is free. If we've made an obvious pricing error, we'll contact you before dispatch and you can choose to cancel. Payment is taken when you place your order.

Products

We sell real human hair, which can vary slightly in shade and texture from pack to pack. Colours may look a little different on screen. Lengths are measured straight, from the bond or weft to the tips. Extensions should be fitted by, or with guidance from, a trained stylist. Always do a strand test before colouring or heat styling.

Delivery

See our delivery page for timings. We deliver to UK addresses only.

Cancellations and returns

You have 14 days from delivery to cancel your order under the Consumer Contracts Regulations. For hygiene reasons, hair that has been unsealed, worn or altered can't be returned unless it's faulty. Full details are on our returns page.

Faulty items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If something is faulty, contact us and we'll offer a repair, replacement or refund as the law requires.

Our liability

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms. We aren't responsible for damage caused by fitting, colouring or styling not carried out as directed. Nothing in these terms limits our liability where it would be unlawful to do so.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there.