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Returns & refunds

Changed your mind? You can return unopened hair within 14 days of delivery for a full refund.

What you can return

• Hair in its original, sealed packaging.
• Hair that hasn't been opened, worn, washed, cut, coloured or heat styled.

What we can't take back

For hygiene reasons, we can't accept hair once the seal has been broken, unless it's faulty. Please check your colour and length are right before opening the pack.

How to return

1. Contact us within 14 days of delivery with your order number and what you'd like to return.
2. We'll reply with the return address and instructions.
3. Send the hair back within 14 days of contacting us, using a tracked service. Keep your proof of postage.
4. We refund you within 14 days of receiving the return.

Return postage is paid by you unless the item is faulty or we sent the wrong thing.

Faulty or wrong items

If your hair arrives damaged, sheds heavily, or isn't what you ordered, contact us within 30 days with photos. We'll arrange a replacement or a full refund, including postage. Your rights under UK consumer law are not affected.